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Apartment policy and rules

Dear guests,
to ensure safety and comfort of our guests during their stay, we have clarified some guidelines.

If you have any questions please ask us, we are always happy to help you. If you have a problem with, or a question about any of our facilities, please inform us as soon as possible so that we can resolve the issue as fast as possible.

CONTACTING CUSTOMER SUPPORT

Email: info@budapestcityapartments.com

Visit homepage: https://budapestcityapartments.com

  1. SMOKING

Smoking (including e-cigarettes) is strictly prohibited throughout the building, except in designated areas. Under European health rules, we are obliged to initiate legal proceedings if this has been violated. As the smoke immediately enters the other rooms through the ventilation system, smoking directly negatively affects the health of the other guests and therefore cannot be permitted in any circumstance. If anyone violates this policy, we will have to initiate legal proceedings, which will result in a minimum penalty of EUR 350 and further damages. We urge our guests to follow smoking rules and ensure a pleasant stay for everyone.

  1. CANDLE, INCENSE, ESSENTIAL OILS:

Candles, incense, and essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.

  1. GUEST REGISTRATION FORM 

In order to comply with the (Hotel Records) Order „110/1997. (VI. 25.) Korm. rendelet a magánszálláshelyek idegenforgalmi célú hasznosításáról” (and subsequent amendments), guests are required to provide us the following information: full name, place of birth, date of birth, passport or I.D. number, official address, nationality, sex.

We will provide personal check-in and hand-over keys and codes. We do not provide personal reception services so your access codes are extremely important to you.

  1. CHECK-IN/CHECK-OUT

Check-in time: from 3 p.m.

Check-out time: until 11 a.m.

  1. EARLY CHECK-IN / LATE CHECK-OUT

Can be granted upon availability. Please contact us to request an option.

  1. EXTRA TOWELS

We provide every guest towels. If you need extra, please let us know.

  1. EXTRA CLEANING

If you would like to have extra or daily cleaning during your stay, you can order it for extra cost / per apartment as following:

  • Apartment Tulpe and Mohnblume : 25 EUR
  • Apartment Superior: 40 EUR
  • All apartment for a group: 60 EUR
  1. QUIET HOURS

10:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact us immediately. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in halls.

  1. RIGHT TO REFUSE SERVICE

BudapestCityApartments has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our apartments or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the Hungarian Government and the owners for the operation and management of the apartments. BudapestCityApartments will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with Hungarian laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children or pets at all times, seeks to use the apartment for an unlawful purpose; seeks to bring into the apartment: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to apartment property or guests; causes or permits persons to exceed the maximum allowable occupancy of apartments, refuses to abide by the reasonable standards or policies established by BudapestCityApartments for the operation and management of our apartments.

  1. NO IN-APARTMENT PARTY

BudapestCityApartments enforces a No In-Apartment Party Policy to ensure we can protect our guests and neighbors at all times. No parties, loud disturbances, and/or noise nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the apartment without refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 10:00 P.M. If found with more „people” not listed on the Guest Registration Form after 10:00 P.M. your stay will be considered a party. You will be ordered to vacate the premises without refund.

 11. VISITORS

No visitors after 10:00 p.m. Guests must notify the staff about their visitors. Visitors must be accompanied by the registered guest at all times. As a registered guest, you are responsible for your visitor at all times.

  1. CANCELLATION

BudapestCityApartments is not responsible for weather conditions, personal emergencies, or schedule changes.
In case of direct bookings: Free cancellation possible only at refundable price, 14 days before check-in. After that, guests can cancel up to 7 days before check-in and get a 50% refund of the nightly rate, and the cleaning fee. If the guest cancels less than 7 days in advance or decides to leave early after check-in, the nights not spent are not refunded. At non-refundable price cancellation is not possible.
Booking coming from an OTA: Please check your cancellation policy on the platform of the OTA (e.g. Airbnb, Booking.com) or contact our staff.

  1. CHILDREN

Children of all ages are welcomed. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in the apartments or allow them to roam the property unsupervised. We can provide a baby cot and high chair free of charge on request.

  1. MAXIMUM OCCUPANCY

Apartment Superior’s maximum occupancy is 7, Apartment Tulpe’s maximum occupancy is 4, Mohnblume apartment’s maximum occupancy is 2, and for all apartments 15. If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations.

  1. TERMS & CONDITIONS

BudapestCityApartments makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error-free. BudapestCityApartments does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.

  1. ILLNESS AND EPIDEMICS

BudapestCityApartments reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify us. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics, we are entitled to employ precautionary measures within our judgment or as required by local authorities. The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your roo, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.

  1. DAMAGE AND/OR THEFT OF APARTMENT PROPERTY

You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), apartment’s premises, or property caused by you or any person in your party whether or not staying at the apartment during your stay. Guest Rooms found with waste strewn around, in complete disorder, and/or „trashed” will be subject to maintenance deep cleaning fee, administration fee, and/or third-party fees. We will make every effort to rectify any damage internally prior to contracting a specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
DAMAGE TO APARTMENT: Damage to apartments, fixtures, furnishing, and equipment including the removal of electronic equipment, towels, artwork, kitchen equipment, etc. will be charged 100,- EUR. Any damage to the property, whether accidental or willful, is the responsibility of the registered guest for each particular room. In extreme cases, criminal charges will be pursued. Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe polish, etc. will result in a charge for the special cleaning, repair, or replacement of the damaged article.

  1. DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT

BudapestCityApartments reserve the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the property, including detector heads in public areas, guest rooms, break glass points, and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the apartment due to their actions and will be evicted from the property. Depending on the severity of the guest actions, law enforcement may become involved at the apartment’s discretion. 

  1. CHANGES OR MODIFICATIONS TO THE APARTMENT POLICY/HOUSE RULES

BudapestCityApartments reserves the right to amend, modify, change, cancel, vary or add to these Apartment Policies/House Rules or the arrangements and content featured on our website at any time without prior notice. Please check our website regularly for updates to Apartment Policy/House Rules. Any modification to these Apartment Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us.

  1. PETS

Pets are not allowed in our apartments.

  1. INTERNET USE

BudapestCityApartments offers free fast WiFi. We strictly prohibit the guests from using the internet for illegal activities and using the installation of private networks or private routers. Any use of the WiFi network for illegal activities and use of private networks or routers can lead to fines and cancellation of the reservation.

15 November, 2024