1. Service Provider Details:

Company name: Capital Invest Kft.

Headquarters: H-2092 Budakeszi

Company registration number: 13-09-126641

TAX number: 12173495-2-13

2. General Provisions:

• These „General Terms and Conditions” regulate the use of the Provider’s accommodation and services.

2.2. Specific, individual terms are not part of these General Terms and Conditions but do not preclude separate agreements with travel intermediaries or organizers under different conditions based on the type of business.

3. Contracting Party:

3.1. The Guest uses the services provided by the Service Provider.

3.2. If the Guest places an order for services directly with the Service Provider, the Guest is considered the Contracting Party. The Service Provider and the Guest become contractual parties (hereinafter referred to as „the Parties”) under the applicable conditions.

3.3. If a third party (hereinafter referred to as „Intermediary”) places an order on behalf of the Guest, the terms of cooperation are governed by the contract between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to examine the third party’s authorization to represent the Guest.

4. Conclusion of the Contract, Booking Method, Modifications, Notification Obligation: 4.1. The Service Provider sends an offer in response to the Guest’s verbal or written request. If no specific order is received within 48 hours after the offer is sent, the Service Provider’s offer is no longer binding.

4.2. The Contract is created when the Service Provider sends written confirmation (via email) of the Guest’s verbal or written booking, qualifying as a written Contract. A verbal booking or agreement, a modification, or verbal confirmation by the Service Provider is not considered binding.

4.3. The Accommodation Agreement is for a specific period.

4.3.1. If the Guest leaves the apartment permanently before the agreed period expires, the Service Provider is entitled to the full payment specified in the Contract. The Provider may re-sell the room vacated before the expiration date.

4.3.2. The Guest must obtain prior approval from the Service Provider to extend the accommodation period. In this case, the Service Provider may require payment for services already rendered.

4.4. Modifications and/or supplements to the Contract require a written agreement signed by the Parties.

4.5. The Service Provider must keep found items for 24 hours, after which they will be disposed of.

5. Cancellation Policy:

5.1. If no other conditions are specified in the offer, the Guest can cancel the accommodation service without penalty until 11:00 a.m. local time on the day before arrival.

1. a) If the Contracting Party has not guaranteed the accommodation service with a prepayment, credit card guarantee, or another method outlined in the Contract, the Service Provider’s obligation to provide the service ceases at 3:00 p.m. local time on the day of arrival.
2. b) If the Contracting Party has guaranteed the accommodation service as per the Contract and fails to arrive or notify the Provider in advance, the Service Provider may impose a penalty of at least one night’s accommodation fee. In this case, the accommodation will be reserved until 11:00 a.m. the following day.
   
   6. Prices:

6.1. Apartment rates (Rack Rate) are displayed on the website. Prices for other services are available at request.

6.2. The Service Provider may freely change the advertised prices until booking confirmation or, if not confirmed, until occupancy.

6.3. The Service Provider indicates the applicable tax rates (VAT, IFA) regulated by law at the time of the offer. The Service Provider may pass on additional tax burdens due to changes in tax law to the Contracting Party with prior notice.

6.4. Current discounts, promotions, and other offers are advertised on the website.

7. Family Discounts:

7.1. Accommodation is free for children under 3 years old if they stay in the same room as their parents. For families with multiple children under 3, only the price of one apartment applies.

8. Payment Methods and Guarantees:

8.1. The Service Provider requires payment for services rendered by the time of departure at the latest unless otherwise agreed for post-payment.

8.2. To ensure payment for the contracted services, the Service Provider may:

a) request a credit card guarantee, where the amount for the ordered and confirmed services or a cancellation/no-show fee is blocked on the credit card,

b) request a deposit covering part or the total participation fee.

8.3. The Contracting Party can settle the invoice in HUF or EUR.

a) Currency conversion and invoicing are based on the Hungarian National Bank’s exchange rate on the Guest’s arrival day.

b) The Service Provider accepts cashless payment methods (credit cards); the current list is available on the website.

8.4. Any fees related to the chosen payment method are the responsibility of the Contracting Party/Guest.

9. Conditions and Requirements for Service Use:

9.1. The Guest may occupy their apartment from 3:00 p.m. on the day of arrival (Check-in) and must vacate it by 11:00 a.m. on the day of departure (Check-out).

9.2. If the Guest wishes to check in before 3:00 p.m., 50% of the previous night’s rate may be charged under special agreements.

9.3. If the Guest wishes to check out after 11:00 a.m. on the departure day, 50% of the following night’s rate may be charged under special agreements.

10. Pets: Pets ara not allowed in our apartments.

11. Refusal to Fulfill the Contract and Termination of Service Obligations:

11.1. The Service Provider is entitled to immediately terminate the Accommodation Contract and refuse service provision if:

a) the Guest does not use the provided apartment or facility as intended,

b) the Guest behaves objectionably, roughly with the safety, order, or staff of the premises, is under the influence of alcohol or drugs, or exhibits threatening, offensive, or otherwise unacceptable behavior,

c) the Guest has a contagious disease,

d) the Contracting Party fails to fulfill their prepayment obligations by the specified date.

11.2. If the Contract between the parties is interrupted due to a “force majeure” event, the Contract shall be considered terminated as of the occurrence of the force majeure.

12. Accommodation Guarantee:

12.1. If the Service Provider cannot provide the services in the Contract due to its fault (e.g., overbooking, temporary operational issues), it is obliged to ensure alternative accommodation for the Guest.

12.2. The Service Provider must:

a) offer the contracted services at the confirmed rate and for the specified period—or until the obstacle is resolved—at another accommodation of the same category, with all additional costs for the replacement borne by the Service Provider,

b) provide the Guest with a one-time opportunity to call to inform others of the change in accommodation.

12.3. If the Service Provider fully fulfills these obligations, or if the Guest accepts the alternative accommodation, the Contracting Party/Guest cannot make any further claims for compensation.

13. Illness or Death of the Guest:

13.1. If the Guest becomes ill during the stay and cannot act on their behalf, the Service Provider will offer or ensure medical assistance.

13.2. In the event of illness or death of the Guest, the Service Provider is entitled to claim reimbursement from the sick/deceased person’s family, heir, or payer for medical and procedural costs, for the value of services used before death, and for any damages to equipment due to the illness or death.

13.3. In the case of the Guest’s death, the Service Provider acts in accordance with humanitarian and piety rights and requirements.

14. Rights of the Contracting Party:

14.1. The Guest is entitled to use the ordered apartment and the facilities of the accommodation that are within the normal service range and not subject to special conditions.

14.2. The Guest may file complaints regarding the services provided by the Service Provider during their stay. The Service Provider undertakes to handle complaints recorded in writing (or recorded by the Service Provider) during this period.

14.3. The Guest’s right to complain ceases after departure.

15. Obligations of the Contracting Party:

15.1. The Contracting Party is required to settle the payment for the ordered services by the date and method specified in the Contract.

15.2. The Guest ensures that any child under 14 years old under their supervision is only present in the Provider’s premises under adult supervision.

15.3. If the Guest accidentally locks their apartment with the key inside, the cost of reopening, amounting to EUR 50, is borne by the Guest.

15.4. Each Guest or their companions stay in the apartment at their own risk, adhering to property protection, fire regulations, and general security provisions.

16. Liability of the Contracting Party for Damages:

The Guest is responsible for any damage, inventory shortages in the apartment, or harm suffered by the Service Provider or third parties due to the actions of the Guest, their companion, or any person under their responsibility. This liability applies even if the injured party is entitled to claim compensation directly from the Service Provider.

17. Rights of the Service Provider:
    If the Guest fails to fulfill the obligation to pay for the services ordered or taken under the Contract, the Service Provider has a lien on the Guest’s personal belongings brought into the Apartment House to secure its claims.
    
    
18. Obligations of the Service Provider:
    The Service Provider is obligated to:
    a) provide the accommodation and other services ordered according to the valid regulations and service standards,
    b) investigate the Guest’s written complaint and take the necessary steps to resolve the issue, recording these actions in writing.
19. Service Provider’s Liability for Damages:

19.1. The Service Provider is liable for damages suffered by the Guest within its premises due to faults by the Service Provider or its employees.

19.1.1. The Service Provider’s liability does not extend to events that occurred due to unavoidable external causes outside the control of the Service Provider or its employees or due to the Guest’s actions.

19.1.2. The Service Provider may designate areas within the premises where Guests are not permitted. The Service Provider is not liable for injuries or damages occurring in these areas.

19.1.3. The Guest must report damages immediately at the owner of the Apartment House, providing all necessary information to clarify the circumstances and facilitate possible police reporting or legal procedures.

19.2. The Service Provider is also liable for damages resulting from the loss, destruction, or damage of belongings if the Guest stored these items in designated locations or handed them to an employee authorized to receive such items.

19.2.1. The Service Provider is only liable for valuables, securities, or cash if these items were explicitly accepted for safekeeping or if damage resulted from causes that make the Service Provider generally liable. In such cases, the burden of proof lies with the Guest.

19.3. The maximum amount of compensation is ten times the daily apartment rate specified in the Contract, unless the damage represents a lower value.

20. Confidentiality: During the fulfillment of contractual obligations, the Service Provider must comply with the Act LXIII of 1992 on the Protection of Personal Data and the Disclosure of Data of Public Interest, along with all applicable data protection regulations and, if applicable, the internal policies of the Contracting Party as informed to the Service Provider. Upon entering the building, the operator records data for necessary verification and security purposes in accordance with data protection laws:

Upon entering and exiting, video recordings may be made of the Guest and their companions. The operator uses the recordings exclusively for operational purposes within the Apartment House and deletes them 30 days after the contractual relationship ends. The operator only releases the recordings upon official request as specified by law.

21. Force Majeure: Any cause or circumstance (e.g., war, fire, flood, adverse weather, power shortage, strike) beyond the control of either party (force majeure) relieves them from fulfilling contractual obligations as long as the cause or circumstance persists. Both parties agree to minimize the likelihood and impact of such events as much as possible and to promptly mitigate and remedy any damage or delay caused.
22. Governing Law and Competent Court: The legal relationship between the Service Provider and the Contracting Party is governed by the provisions of the Hungarian Civil Code. Any disputes arising from the service contract are subject to the jurisdiction of the competent court at the location of the service.

The Contracting Party acknowledges and accepts these General Terms and Conditions by signing the registration form and agrees to the obligations herein.

Effective from 5 November, 2024, until revoked.

 Capital Invest Kft.